We use Royal Mail Tracked & Signed For service for all our UK orders** and any non-UK orders up to 2kg weight capacity.
All non-UK orders over 2kg are sent by UPS*
The Royal Mail service aims to deliver next working day (Express 24hr service) and within 2-3 working days (Standard 48hr service) and provides the following:
– Online proof of signature on delivery
– SMS notification
– Email notification
The maximum weight capacity per box is 20kg, therefore if your order is more than 20kg then your order will be sent in multiple boxes.
* International deliveries are sent by various reliable couriers depending on weight and destination. Usually we use UPS
Delivery tracking details will be e-mailed to you once an order has been made.
Dispatch lead time
Normally the items listed on our website are in stock. We aim to ship all stock item orders placed by 2:00 pm Monday to Friday the same day. We do not ship on Saturdays or Sundays. However, if this is not possible due to reasons beyond our control we will aim to despatch the following day and you will be notified about this by e-mail.
In the event that an ordered item is out of stock we will notify you of this by email and give you an estimated delivery time for the item. If the new delivery date does not meet your expectations then you are free to change or cancel your order.
For none stock items you will be advised of delivery dispatch lead time by e-mail.
Last order time for Express 24 delivery service
Orders selected for next day delivery have to be placed before 2pm to be dispatched the same day. However, if an order comes through after 2pm we will try our best to get it out but there is no guarantee that this is possible. Choosing next day delivery on a Friday, after the required deadline, means that it is likely your items will be sent out on the following Monday and you will receive your item(s) on Tuesday at the latest. We do not ship on Saturdays or Sundays.
All carriage is automatically calculated and charged at a rate depending on where you are located and what type of packaging required, and you see all totals before committing to buy.
*Please see Royal Mail’s website for full details and T&C’s regarding their delivery services.
Click here for details
**We use Royal Mail as it provides a fast and reliable service. However, if for any reason Royal Mail or one of its overseas partners for worldwide deliveries does not deliver your item in the time period specified, or your order gets lost/ damaged, these issues are beyond PalletTruckParts.co.uk control. We will endeavour to help you in any way that we can, but we are bound by Royal Mails terms and conditions regarding late deliveries/ loss or damage.